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Posts Tagged ‘Ship shape’

This week a nice gentleman from our security service come out to test the security system and replace all the batteries in the window and door sensors. As happens Every Single Time someone comes to my house to provide some sort of service, I spent the entire time he was here in a restless panic of What Is the Right Way to Deal with This?

It begins with the Time Window. I spend the hours before the Time Window fretting about the state of my house, like the air conditioning repairperson is going to care whether there are breakfast dishes in the sink or the cable person will give a second thought to the unwashed laundry on the floor of the closet. (It’s there because SORTING.)

Then, as the Time Window nears, I begin stressing about what I should be doing. I shouldn’t make anything to eat, lest the service person arrive as soon as I have food in my mouth. I shouldn’t start a project, lest I get interrupted. I shouldn’t make a phone call. I shouldn’t work out or take a shower. So I end up kind of pacing around my house, catching up on small housework or straightening things that will neither impress nor dismay the service person. I always have the TV on, to provide background noise.

Once the person arrives, I fret about what to DO while s/he is in my house. Do I follow her around, ostensibly to answer questions? Do I guide her to the appropriate area of the house and then… leave her alone?

If I go the following-around route, do I ask questions to appear as though I care and/or will remember anything about the reason the furnace is making a weird noise?  Do I make inane small talk about the weather or the basketball finals or how it’s summer already and doesn’t time go by so quickly? Do I lurk in the background, trying to assume a helpful air? Do I find something to occupy me near wherever she needs to be?

If I go the leaving-alone route, what do I DO? I have to be available, and I have to be interruptible. Do I pretend to watch TV, while really sitting on the edge of the couch, ready to leap up and address any questions or issues? Do I continue to find small items of housework to tackle, if I even have any left after my pre-appointment fussing?

What level of hospitality is required/expected/necessary/nice? For movers, I have offered water; for the people who recently removed a bunch of junk, I offered soda (which they left behind, presumably because it was diet soda). We have a lot of beer; should I offer beer?

When is a tip required/expected/necessary/nice? I mean, I know a tip is NEVER “required,” but… I think it’s more of a given in some situations than in others. Like, with movers. I automatically build in “get cash for a tip” to my moving preparations. But with the person who replaces your faucet? The person who delivers your mattress? The person who inspects your gutters? The person who sprays for silverfish?

The tipping thing gives me GREAT anxiety. Partly because (except in the instance of movers) I only ever THINK about the tip right before the service person is expected to arrive, so I never have cash on hand (or if I do, it is like, a $50 bill that seems a bit much or a single $1 which seems very stingy). Partly because I just don’t know when a tip would be appreciated-but-not-expected or whether the service person starts bad mouthing my lack of generosity the instant he leaves. Okay, that is uncharitable. It would be worse if the service person left, tipless, and began to worry about whether the lack of tip meant she hadn’t provided great service. UGH.

And yet, one time we had two faucets installed and I planned ahead and tried to tip the very nice, very efficient man who installed the faucets, and he rejected the tip, in a semi-repulsed way that almost seemed like I’d perpetrated a Major Faux Pas or maybe offered him a fistful of dog poo instead of a $10.

And THEN, if you decide a tip is a good idea, HOW MUCH DO YOU TIP? A percentage of the service? A flat $5 per person? Does it depend on the type of service rendered? And, if so, what is the scale?

SO MUCH ANXIETY.

I would appreciate a Handbook that clearly lays out guidelines for all of the above and more.  Once I heard that if the service person is the owner of the company, you don’t tip. But if the service person is an employee, you DO tip. Or maybe the guideline was that if the service person is a contractor, you DO tip, and if an employee, you DON’T. ARRRRGH.

All I know is that Any and Every Time we need some sort of service that requires a person to come to our home, I spend the entire day fretting and fussing and worrying that I am doing the wrong thing. And when the person is in my house, I wander around – following her sometimes, other times leaving her to her work in peace – alternately wondering whether this is the day when I am murdered by a psychopath and agonizing about the tip and using phrases like “everything looking ship-shape?” and “oh goodness, that’s a stumper” and making inane statements about the weather and offering too much information about myself just to fill the air.

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